Hay Runner Privacy Policy


Last Modified: October 16, 2019

Here, at Hay Runner (Hay Runner Holdings, LLC and our affiliates) we are committed to protecting your privacy. This statement sets forth Hay Runners policy and describes the practices that we will follow with respect to the privacy of our customers and the users of our website, www.hayrunner.com. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide us when you access our website, request our services, or engage with us on social media. It also describes your choices regarding use, access and correction of your personal information. PLEASE READ THIS PRIVACY POLICY CAREFULLY.

If you do not agree with the data practices described in this Privacy Policy, you should not use our services or website. Questions about this policy, or our practices, should be directed to: hello@hayrunner.com, Or call: (207) 605-2055. Or write to us:

Hay Runner

Attention: Privacy

PO Box 4514

Portland, ME 04112

This Privacy Policy is periodically updated. When/if changes to Hay Runners Privacy Policy are significant, we will not only update this webpage, we will also provide a more prominent notice by sending you an email notification.

By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of data with third-party processors as needed for our legitimate business interests.

Hay Runner collects your personal information online when you voluntarily provide it to us. If you choose to book appointments online, we ask that you provide limited personal information, such as your name, address, telephone number and/or email address.

As a customer of Hay Runner, including use of our associated mobile applications (HouseCall Pro), you are covered under the Hay Runner Privacy Policy.

"Personal Information"

Personal Information is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or home address. This information is voluntarily submitted to us by you. Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify you as an individual.

“Navigational Information”

This refers to information about your browser type, referral source, length of visit, pages viewed, as well as your geographical location. Please see the "Use of Navigation Information" section below. Payment information includes information we collect and process from you when you schedule appointments using our online booking services. This includes credit card numbers and billing information, using third party PCI-compliant service providers.

"Sensitive Information"

This refers to personal financial account information, Social Security numbers, passport numbers, driver's license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information. WE DO NOT COLLECT SENSITIVE INFORMATION.

When You Visit our Website

You are free to explore the website without providing any Personal Information about yourself.

Information we collect from third parties

From time to time, we may receive Personal Information about you from third party sources including voluntary surveys or engage in joint marketing activities, and publicly available sources such as social media websites.

Information About Children

Hay Runners’ website is not intended for, or targeted at, children under 16. We do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at hello@hayrunner.com, so that we may take immediate action to delete the information.

Compliance with Our Privacy Policy

At Hay Runner we use the information we collect only in compliance with this Privacy Policy. Customers who use our Online Booking Services are obligated through our agreements with them, to comply with this Privacy Policy.

We will use your personal information within Hay Runner: (1) to provide you with the services and products you request (2) to answer questions about our services; billing, payment methods or use of our website; (3) to process or collect payments for our services, (4) to conduct customer surveys; and (5) to contact you about the products and services that we offer.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

- Improve your browsing experience by personalizing our website and improve our Online Booking Service.

- Send Hay Runner content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business.

- Promote the use of our services, and share promotional content with you in accordance with your communication preferences.

- Provide other companies with statistical information about our users.

- Send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements meet legal requirements.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

Use of Navigational Information

There are two types of Navigational Information we use at Hay Runner. The first use of Navigational Information is to operate and improve our website. The second use of Navigational Information is to physically locate your home or business to conduct requested services. Hay Runner Handyman workers are required to communicate directly to customers using our affiliated App, Housecall Pro, using GPS tracking. This will allow customers to know precisely when workers or technicians will arrive to determined locations.

Customer Testimonials and Comments

We post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.

Use of Payment Information

Payment Information is used solely to collect payment from you for completed services. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use the information you provide except for the sole purpose of credit card processing on our behalf.

Social Media Features

Our website includes Social Media Features, such as the Facebook Like button and Widgets. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Websites

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Public Forums

We offer publicly accessible message boards on Social Media. Please keep in mind that if you directly disclose any information through our Social Media platforms, this information may be collected and used by others. We reserve the right to delete or remove content we believe to be inappropriate or damaging to our business, our clients, or affiliated companies.

Retention of Personal Information

How long we keep information we collect about you depends on the type of information we collect, and the current status of your account. We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information. If this is not possible to delete stored information, we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.


You can request access, correction, updates or deletion of your personal information at any time by contacting us at hello@hayrunner.com.

Service Providers

We employ other companies and people to provide services to visitors to our Website and our customers and users of the Online Booking Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at hello@hayrunner.com. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.